Customer Support
Help with reservations, modifications, cancellations, and billing.
Frequently Asked Questions
How do I make a reservation?
Call our 24/7 reservation desk at (855) 361-3702. An agent will help you compare options and confirm your booking.
Can I modify or cancel my booking?
Yes. Most reservations can be modified or cancelled free of charge up to 48 hours before pickup. Call us or email support@carrentalusa.com with your confirmation number.
What documents do I need at pickup?
- A valid driver's license issued at least one year prior
- A major credit card in the renter's name
- Proof of insurance (if declining the supplier's coverage)
- Government-issued photo ID
What is the minimum age to rent?
The standard minimum age is 21. Renters between 21–24 may be subject to a young driver surcharge depending on the supplier and location.
Are there mileage limits?
Most rentals include unlimited mileage within the United States. Restrictions may apply for one-way and specialty vehicle rentals.
How do refunds work?
See our Refund Policy for full details.
Still need help?
Email support@carrentalusa.com or call (855) 361-3702. Our team is available 24 hours a day, 7 days a week.